Return Policy

Conditions of Acceptable Return for Books

A.   The books were ordered from Wolters Kluwer Law & Business on a returnable basis, and the books are returned within 45 days of the original invoice date.

B.    To facilitate the fastest return processing, include a copy of the invoice or packing slip with your return. Contact Customer Care at (800)-234-1660 or Customer.Service@wolterskluwer.com to request a copy of your invoice, should you misplace the packing slip or invoice that would have been shipped with your order.

C.    All returned books must be in saleable condition. Books that are returned and are not in saleable condition will be sent back and no credit will be issued. Saleable condition is defined as books free from defects in the binding, front or back covers, pages, and corners of the book, and free from notes, markings or highlighting.

D.   Books that are shrink-wrapped with other materials, including CDs or access cards, must be in the original, unbroken shrink wrap or no credit will be issued.

E.  Books that contain scratch off codes for online access must remain intact, or no credit will be issued.

F.  The shipment is returned at the customer’s expense.

·      The shipping charges for the return of books that were damaged in transit or shipped in error from Wolters Kluwer Law & Business will be the responsibility of Wolters Kluwer Law & Business.

·      Claims for damaged, short-shipped, or mis-shipped books must be received by Wolters Kluwer Law & Business within 30 days of receipt of the order by the bookstore or wholesaler.

G.     All returns must be sent directly to:

                                                Wolters Kluwer Law & Business

                                                Returns Department

                                                7201 McKinney Circle

                                                Frederick, MD  21704-8356

       Returns sent to any other address will be refused and returned to the sender.

 

Return Policy for Digital Products

CasebookConnect Digital Only
Returns are only accepted within add/drop period with proof of course being dropped. All other sales are final.

Law Office Simulation Platform Products
Returns accepted within 7 days.

Aspen Voices of Law
No returns accepted.

MBE Bootcamp
Returns accepted within 7 days.

Diagnostic Exam
No returns accepted.

Smarte books
No returns accepted.

Lawvideos
No returns accepted.

eCasebooks/Adobe Digital Editions downloads
No returns accepted.

 

Credit for Returns

Returns that arrive within 45 day of the original invoice date, meet the above criteria, and include accurate invoice information will be credited at the full invoice value. 

Returned titles that are not accompanied by valid invoice information or where the invoice provided is already fully returned against will not be accepted